Access Loft Conversions were one of three companies who specialize in loft conversions that we approached for ideas and quotes on developing our roof space.

We wanted a store area, additional bedroom and bathroom and we had a basic vision of how we saw the area being developed.

Their architect,Chris Barber, was initially heavily involved in measuring up etc.

Chris listened to our wishes carefully and drew up initial plans which we were attracted to. This conversion was not small and lots of things needed to be considered.

Importantly to us was Chris's willingness to change the plans as our vision developed! For example he came up with the suggestion of a Velux window looking over the valley. Something, initially, we did not think was possible.

This willingness to listen and adjust plans was one of the reasons for eventually going with Access Loft Conversions. Of course anther important reason was their competitive quote!

After speaking to two previous customers about their loft conversions by Access Loft Conversions (both very positive) we took the plunge to accept the quote for what was , to us, a major and relatively expensive development to our house.

We have not being disappointed. An approximate start date was set and this was kept to. Darren and John arrived and stayed on the job for virtually three weeks. They grafted in what turned out to be very warm weather. At times they left both wet through and exhausted!

In any large change such as this it was important to continually follow and discuss how things were going so as to ensure relevant wiring and piping were adjusted / moved where necessary. Darren and John were always amenable to such discussions and always had the solution to any particular issue. Disruption was kept to a minimum within our house, as they gained access to the loft via a newly created hole in the roof which they closed at the end of each day.

First fix electrical work and plumbing was done. We realised, as the job proceeded, that we wanted things which we had not originally asked for! Again Chris Barber was happy to facilitate. For example we wanted to increase the number of plug sockets - no problem. We decided to change a Velux window for a Velux solar tunnel. Again no problem. The store room was made slightly bigger which just required a stud wall to be placed in a different position.

We accepted give and take with these ongoing changes. Sometimes it meant we should pay extra. At other times Access Lofts saved money. Amicable discussions were held and financial adjustments made.

Paul Barber sorted the plumbing out and overcame teething problems which one can expect with any such major conversion.

Finally we must mention Zoe Keogh, the new business co-ordinator. Zoe was always at the end of the phone and was extremely efficient in tracking the development as it rolled out. She reacted to questions and always responded quickly - something that is not always in evidence when employing people.

Even at the end when there was a slight hiccup with the issuing of the building regulations certificate Zoe was there investigating where the issue was. A very professional service.

Thank you to all at Access Loft Conversions. Your team did a great job!

John & Ruth Ingham, Halifax.