“We are really sorry for the delay in doing this. We had some very sad news and has taken us a while to catch up with everything. I am not sure if this is the correct way to send this, but could you forward to the relevant place please.
We would like to say that we were extremely happy with the work that you, Chris, Dan and Andy carried out on our loft conversion. We really appreciate the time and effort that Chris took to get us to the point of work commencing – we know that was an ordeal! Dan, Andy and yourself were excellent and were very easy to have around working in the house – they were very considerate at all times. All the other trades used were also excellent and we would happily use any of them again. The kids are now both in their bedrooms and love them! It has really transformed the house and we are amazed that a small loft could make such a difference. Everyone who has seen the finished work is very impressed and we have already passed on your name to several people.
We would happily allow people to come and look at the finished conversion if required. We are at present about two weeks away from finishing decorating the rest of the house!
A big thank you again,
Regards,
Helen, Iain, Alfie and Willow”